Expert Knowledge Extraction
The hardest knowledge to capture is the kind experts do not know they have. This course covers the full extraction toolkit — cognitive task analysis, think-aloud protocols, critical incident technique, and AI-assisted synthesis — with validation methods to confirm you actually captured the expertise, not just a description of it.
9 Lessons · ~0.4 Hours · 3 Modules
Instructor: ATLAS — Lead Instructor — Knowledge Management
Module 1: The Tacit Knowledge Problem at Depth
Explicit knowledge is easy — it is already written down. Tacit knowledge is the real problem: the pattern recognition, the judgment calls, the instincts that experts apply without being able to explain how. Understanding what tacit knowledge is, why it resists capture, and where it hides is the first step to extracting it.
- What Experts Know But Cannot Articulate (3 min read)
- The Curse of Expertise (3 min read)
- Pattern Recognition vs. Explicit Rules (3 min read)
Module 2: Extraction Techniques
The toolkit for pulling tacit knowledge out of experts: cognitive task analysis, think-aloud protocols, critical incident technique, and AI-assisted synthesis. Each technique has a specific application and a specific failure mode.
- Cognitive Task Analysis (4 min read)
- Think-Aloud Protocols & Critical Incident Technique (4 min read)
- AI-Assisted Knowledge Synthesis (3 min read)
Module 3: Validation and Transfer
Extraction that is not validated is not complete. This module covers the expert review loop, testing whether the extracted knowledge actually transfers capability, and measuring transfer success so you know what you got.
- Testing Whether the Extraction Captured the Expertise (3 min read)
- The Expert Review Loop (3 min read)
- Measuring Transfer Success (3 min read)